Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, phone number, email address, and service address.
• Service information: Details about your garage door, service requests, and job history.
• Communications: Messages you send us through our contact form, phone calls, or text messages.
• Website usage data: Pages visited, browser type, and general location.

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform garage door services at your property.
• Provide estimates, invoices, and follow-up communications.
• Send appointment reminders and service updates.
• Request reviews or feedback after a completed job via text message or email.
• Respond to your inquiries and provide customer support.
• Improve our website and services.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Service providers we use to operate our business, including scheduling, messaging, customer communication, payment processing, and review platforms, who are contractually obligated to maintain the confidentiality and security of your information.
• Legal authorities when required by law.
• Business successors in connection with a merger or sale of assets.

3A. SMS Communications and Mobile Information

If you consent to receive SMS text messages from J&A Overhead Door, we may send you text messages regarding appointment scheduling, appointment reminders, service updates, technician arrival notifications, estimates, invoices, customer support, and review requests.

• Message frequency may vary depending on your interactions with our services.
• Message and data rates may apply.
• You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at (413) 250-1998.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.
• Mobile information, including phone numbers, SMS consent, and opt-in data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates under any circumstances.

4. Data Retention

We retain your personal information as long as necessary to provide our services and meet legal obligations. You may request deletion at any time by contacting us.

5. Data Security

We implement reasonable safeguards to protect your information. No electronic transmission is 100% secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to request access, correction, or deletion of your personal information, and to opt out of email communications at any time.

Contact us at [email protected] or (413) 250-1998 to exercise these rights.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a revised date. Continued use of our services constitutes acceptance.

8. Contact Us